Database and Server Administrator

This is a full-time on-site role for a Database and Server Administrator located in Vancouver, BC. The Database and Server Administrator will be responsible for maintaining critical database and server infrastructure, including installing, configuring, monitoring, backing up, and restoring databases, as well as optimizing databases for performance and security. The Database and Server Administrator will also collaborate with cross-functional teams to identify business requirements and provide customized solutions, and participate in disaster recovery exercises and capacity planning activities.

Qualifications

• Strong understanding of database and server administration principles, including knowledge of Microsoft SQL, CockroachDB, MongoDB, MySQL, Linux, and Windows Server
• Experience with cloud-based database and server environments, and familiarity with Kubernetes, Docker, Cloud Platform
• Advanced knowledge of database performance optimization and tuning, database backup and recovery strategies, and database security tools and practices
• Experience in scripting or automation tools (e.g., shell scripting, PowerShell, Python) is a plus
• Prior experience in technical documentation, disaster recovery planning, and capacity planning is a plus
• Demonstrated ability to work independently as well as in a team environment with strong problem-solving, analytical, and interpersonal skills
• Bachelor’s degree or higher in Computer Science, Information Technology, or a related field

Industry : Telecommunications              

Employment Type : Full-time

Company Description

AEBC Internet Corporation is a Vancouver-based ISP that offers high-speed internet and TV packages to home and business customers in British Columbia and Alberta. For over 23 years, AEBC has provided quality-engineered services, AEBC is a facility based ISP that has its own TV broadcasting computer data center and servers serving Canadians across Canada from the Atlantic coast to the Pacific coast.

Apply to hr@aebc.com with Database and Server Administrator in the subject line.

Asterisk VoIP PBX Programmers

AEBC Internet Corp. (AEBC) is a fast-growing internet, phone and licensed TV service provider in Canada.

AEBC is looking for good integrity, highly motivated, experienced and forward-thinking Asterisk PBX programmers to research, design and develop commercial PBX systems running on Linux Operating System.

The successful candidate will require to program and enhance the Asterisk features, construct high availability system to meet the 911/e911 requirements, create JSON API for third-party systems interface, construct secure HTML5 compliant web pages to automatically detect and size to fit cellular phone, pad and large computer screens across the major operating systems and browsers for friendly use of the PBX features. Create webRT video and instant messaging chat etc.

Duties and Responsibilities:

• – Work as part of a team to deliver high-quality code and system functionality
• – Interface with VoIP Vendor, Northen911 and banking systems
• – Setup and maintain high available VoIP system
• – Provide secure JSON API for third party system interface
• – Take ownership of projects, tasks and complete them timely
• – Provide technical guidance and mentorship to the development teams
• – Ensure development best practices are followed across the team
• – improve and maintain our online web site, eCommerce store and service inquiries etc.
• – Work with Management and Accountants to architect and deliver a highly functional and efficient system for staff, resellers and customers to use

The skills required to be successful in this position are:

• – 3+ years of experience in HTML5 and working with Asterisk PBX, Sangoma FreePBX
• – 3+ years of experience designing and implementing web-based Angular applications and excellent understanding of HTML5 JavaScript framework
• – Experience in developing and supporting JS, Vue.js, node.js, SaaS, web applications
• – Proficiency with MySQL, optimizing queries and working with large datasets
• – Experience working in an Agile development environment
• – Excellent interpersonal relations and demonstrated ability to work effectively in a team or self environment
• – Strong analytical and problem-solving skills
• – Strong written and verbal English skills and the ability to document SDKs and libraries and articulate technical information efficiently

Nice to haves:

• – In dept knowledge in Linux/Debian/BSD servers
• – Experience with serverless architecture and microservices a plus
• – none interrupted, continuous deployment process and infrastructure management
• – Working experience of Github and deploying using Docker

If you believe you have the integrity, technical know-how and communication skills to join our team, please submit your resume to hr@aebc.com with a cover letter highlighting your skills, experiences and benefits you can bring to our team.

Programmers

AEBC Internet Corp. (AEBC) is a fast-growing internet, phone and licensed TV service provider in Canada.

AEBC is looking for good integrity, highly motivated, experienced and forward-thinking CockroachDB, MongoDB and HTML5 programmers to research, design and develop ecommerce systems running on Kubernetes clusters.

The successful candidate will require to program the databases, construct microservices to run in containers, create JSON API for third-party systems interface, construct secure HTML5 compliant web pages to automatically detect and size to fit cellular phone, pad and large computer screens across the major operating systems and browsers.

Duties and Responsibilities:

• – Work as part of a team to deliver high-quality code and system functionality
• – Interface with Vendor and banking systems
• – Provide secure JSON API for third party system interface
• – Take ownership of projects, tasks and complete them timely
• – Provide technical guidance and mentorship to the development teams
• – Ensure development best practices are followed across the team
• – improve and maintain our online web site, eCommerce store and service inquiries etc.
• – Work with Management and Accountants to architect and deliver a highly functional and efficient system for staff, resellers and customers to use

The skills required to be successful in this position are:

• – 3+ years of experience in HTML5 and working with CockroachDB, MongoDB, Containers
• – 3+ years of experience designing and implementing web-based Angular applications and excellent understanding of HTML5 JavaScript framework
• – Experience in developing and supporting JS, Vue.js, node.js, SaaS, web applications
• – Proficiency with MS SQL and MySQL, optimizing queries and working with large datasets
• – Experience working in an Agile development environment
• – Excellent interpersonal relations and demonstrated ability to work effectively in a team or self environment
• – Strong analytical and problem-solving skills
• – Strong written and verbal English skills and the ability to document SDKs and libraries and articulate technical information efficiently

Nice to haves:

• – In dept knowledge in Microsoft Windows Servers, Linux/Debian/BSD servers
• – Experience with serverless architecture and microservices a plus
• – none interrupted, continuous deployment process and infrastructure management
• – Working experience of Github and deploying using Docker

If you believe you have the integrity, technical know-how and communication skills to join our team, please submit your resume to hr@aebc.com with a cover letter highlighting your skills, experiences and benefits you can bring to our team.

Accounts Coordinator

AEBC is looking for an experienced Accounts Coordinator (AC) to work in a cross-departmental and cross company role for CipherTV and AEBC businesses. CipherTV Corporation provides wholesale service to reseller companies, whereas AEBC Internet Corporation provides retail services direct to end customers.  The AC is one of the key points of contact for CipherTV/AEBC staff and customers. This person coordinates tasks between departments to ensure CipherTV/AEBC services are consistently meeting and exceeding customer expectations and requirements.  The AC needs to have excellent written and oral English communication skills, be able to quickly problem solve, multi-task and work in a busy dynamic environment.  CipherTV/AEBC are fast growing businesses, and requires friendly professionals to help customers through their entire life cycle, from marketing to provisioning to accounting. 

Responsibilities:

• Become the first contact point for CipherTV/AEBC and be fluent in end-to-end CipherTV/AEBC products and services
• Handle CipherTV/AEBC front-desk and customer phone calls during office hours
• Answer and follow-up internally/externally on customer inquiries, assist the service sign-up process
• Coordinate internally on customer orders for shipping and/or provisioning
• Process sales orders, invoice billings, prepare and generate reports
• Monitor and support hardware inventory control
• Work with Technical sales and support staff and Accounting to monitor and follow up end-customer AR collections
• Track key metrics, create management reports and participate in management meetings
• Coordinate with Technical Sales and Support to resolve customer issues in a timely manner
• Work with Accounting staff to review selected vendor accounts, identify dispute items and dispute with vendors
• Perform other service administration and accounting duties as needed

If you believe you have the integrity and communication skills to join our team, please submit your resume to hr@aebc.com with a cover letter highlighting your skills, experiences and benefits you can bring to our team.

AEBC Internet Corp. (AEBC) is a fast-growing internet, phone and licensed TV service provider in Canada.

Technical Sales and Support (TSS) is the voice and image of our organization. TSS require to be friendly and professional with customers, and is the first point of customer contact. Customers contacts us in the form of phone/video call, email, SMS or real time online chat. TSS is required to fully understand the AEBC products and services to provide customer correct information and recommendations. TSS required technical knowledge to support and guide customer on resolving technical issues.

Duties/Responsibilities

• Provide customer with sales information and recommend customer the correct products and services
• Interact with customers to provide technical support in response to issues, concerns, and requests regarding internet, phone and TV services;
• Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
• Diagnose and resolve technical hardware and software issues involving internet connectivity (xDSL/Cable/Fiber Internet), email clients, IPTV, VOIP and more;
• Improves client references by writing and maintaining documentation.
• Improves system performance by identifying problem
• Research required information using available resources;
• Identify and escalate priority issues per Client specifications;

Skills/Requirements

• Good integrity sales skills
• Good communications and follow up skills
• Problem Solving and Analytical Skills
• WAN/LAN Knowledge (TCP/IP, DNS, WIFI, routers, switches)
• Help Desk Experience, Customer Service, Quality Focus, PC Proficiency, Windows
• Proper phone etiquette/Phone Skills;
• Ability to speak and write English clearly and accurately;
• Demonstrated proficiency in typing and grammar;
• Knowledge of relevant software computer applications and equipment;
• Knowledge of customer service principles and practices;
• Effective listening skills;
• Willingness to co-operate with others and work as a team towards the greater good;
• Multi-tasking capabilities

If you believe you have the integrity, technical know-how and communication skills to join our team, please submit your resume to hr@aebc.com with a cover letter highlighting your skills, experiences and benefits you can bring to our team.

Front-end Software programmer

AEBC Internet Corporation is looking for a highly motivated, experienced and forward-thinking full-stack software programmer to hands on develop our in-house software system. You will work with AEBC management and programmers to design, code, test, deploy, document and maintain the system to insure the system is available for our staff, resellers and customers to use.

We are looking for people who can bring strong software development focused skills to the team and can contribute from architectural decisions to best practices to get codes done right.

Currently we are using Microsoft SQL servers and we like to migrate to MongoDB, noSQL for future proofing the system. You will require to construct JSON API for system to system interface and using AngularJS/Vue to build secure HTML5 compliant web page to access to the data. You will require strong HTML5 knowledge and experience to code reliable front-end web pages to securely and smoothy interact with Microsoft Internet Explorer/Edge, Firefox, Safari, Chrome etc.

Duties and Responsibilities:

• – Work as part of a cross-functional professional services team to deliver high-quality code and system functionality
• – Interface with Vendor systems
• – Provide solid JSON API to reseller systems
• – Take ownership of projects, tasks and complete them timely
• – Provide technical guidance and mentorship to the development teams
• – Ensure development best practices are followed across the team
• – improve and maintain our online web site, eCommerce store and service inquiries etc.
• – Work with Management and Accountants to architect and deliver a highly functional and efficient ISPmanager system for staff, resellers and customers to use

The skills required to be successful in this position are:

• – 3+ years of experience in web development and working with noSQL MongoDB
• – 3+ years of experience designing and implementing web-based Angular applications and excellent understanding of HTML5 JavaScript framework
• – Experience developing and supporting JS, Vue.js, node.js, SaaS, web applications
• – Proficiency with MS SQL and MySQL, optimizing queries and working with large datasets
• – Experience working in an Agile development environment
• – Excellent interpersonal relations and demonstrated ability to work effectively in a team or self environment
• – Strong analytical and problem-solving skills
• – Strong written and verbal English skills and the ability to document SDKs and libraries and articulate technical information efficiently

Nice to haves:

• – In dept knowledge in Microsoft Windows Servers, Linux/Debian/BSD servers
• – Experience with serverless architecture and micro-services a plus
• – none interrupted, continuous deployment process and infrastructure management
• – Working experience of Github and deploying using Docker

If you believe you have the technical know-how and communication skills to join our team, please submit your resume to hr@aebc.com with a cover letter highlighting your skills, experiences and benefits you can bring to our team.

Customer Service Representative

AEBC Internet Corporation is a leading IPTV and Internet services provider, our focuses are; IPTV, Internet access, VoIP, data center, digital signage, IP cameras and electronic access control services.

Your Primary Responsibilities and Essential Duties:

• Responsible for marketing, selling, billing, collecting, educating and supporting our subscribers and partners
• Answering incoming calls and managing call backs
• Understanding the customers’ needs through effective listening and questioning skills
• Proactively converts inquiry calls into sales. Responds promptly to customer inquiries, processed orders and other requests
• Maintain a high level of product knowledge to be able to provide the best value based sales solution to the customers
• Communicating and coordinating with partners and suppliers s as necessary.
• Acknowledging and resolving customer complaints.
• Learn customer cancellation reasons and develop customer retention skills.

Requirements:

• Customer Service and Sales oriented
• Excellent listening and responding skills
• Highly developed written and oral English communication skills
• Computer literate
• Strong interpersonal skills, fast learner and has the ability to think independently and perform multi tasks
• Previous experience in ISP background, customer care, outbound sales, upselling and/or retention are definite advantages
• Must have completed at least two years in college /vocational program
• Willing and able to work on Philippines time from 11:30pm to 5:30am shifting schedules, weekends and holidays in our office at 530 Shaw Boulevard, Mandaluyong City, Philippines

To Apply:

Please provide resume by email only to hr@aebc.com with ‘Customer Service Representative’ as the subject.

About AEBC

AEBC Internet Corp. has over 15 years’ experience operating as Western Canada’s largest wholesale internet and TV provider. AEBC is now launched its services for residential cable and DSL access in addition to working with municipal governments on bringing fiber-to-the-home smart city projects to life.

Digital New Media Researcher

AEBC is a fast growing, independent internet and TV service provider offering residents across BC and Alberta an alternative to the big guys. AEBC is a licensed TV broadcaster and works with multiple cities on developing high speed fiber-to-the-home internet service.

The Digital New Media Researcher will be responsible for carrying out internal applied research projects, writing technical reports and planning, executing and evaluating product trials in the field of new media and broadcasting. The applicant will be responsible for leading projects, ensuring projects remain within their budget, and for communicating with industrial clients and collaborators regarding budgets. The incumbent will provide supervision, support and guidance to the entire research team regarding project design, as well as approaches to utilizing required equipment and tools to ensure timely, innovative project outcomes are achieved. The Research Engineer conducts data collection and analysis, writes technical reports and presents results to various stakeholders.

Education and Experience:

• Master’s degree preferred in either Electrical Engineering, Network Engineering, Computer Engineering, Software Engineering or another related program
• Project Management Professional certification preferred
• 2 years’ experience in an interdisciplinary engineering research environment planning, preparing and executing tests and trials and managing research networks and projects
• Experience in IPTV, signal processing and networks preferred

Knowledge, Skills & Abilities:

• In-depth knowledge of techniques for planning, managing and coordinating multiple projects, with competing priorities that involve a variety of stakeholders
• Familiarity with best practices for reviewing and writing grant proposals
• Ability to collaborate across internal and external boundaries to meet common objectives, improve outcomes and support work beyond one’s own unit
• Ability to establish rapport with people from diverse backgrounds
• Demonstrated ability to research/investigate issues and resolve problems
• Communication skills to describe technical concepts effectively to both novice and sophisticated users and with an ability to write clear, concise and accurate analytics, reports and procedural documentation
• Ability to work in a manner that models best practices in confidentiality standards
• Ability to understand customer needs and expectations and provide excellent customer service to directly and indirectly satisfy expectations
• Ability to handle details with a high degree of accuracy and to organize and prioritize a high volume of work to meet deadlines
• Ability and willingness to stay abreast of technological developments with a commitment to ongoing professional development and with a desire to take on new challenges
• Ability to work within a flexible schedule to accommodate events and activities
• Excellent troubleshooting ability along with hands-on expertise in technical support
• Ability to search within and outside the formal boundaries of the organization for innovative ways to improve work
• Intermediate computer skills in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project) and other applications or equipment used to support the projects
• Proven ability and natural inclination to develop relationships by interacting with people in a professional, respectful and diplomatic manner

To Apply:

Please provide resume by email only to hr@aebc.com with ‘Digital New Media Researcher’ as the subject.

About AEBC

AEBC Internet Corp. has over 15 years’ experience operating as Western Canada’s largest wholesale internet and TV provider. AEBC is now launched its services for residential cable and DSL access in addition to working with municipal governments on bringing fiber-to-the-home smart city projects to life.

Accountant

AEBC is a fast growing, independent internet and TV service provider offering residents across BC and Alberta an alternative to the big guys. AEBC is a licensed TV broadcaster and works with multiple cities on developing high speed fiber-to-the-home internet service.

Accountant Job Description

• Support and coordinate the daily accounting activities involving billing and accounts receivable, accounts payable, payroll and personnel actions, inventory, general bookkeeping and financial accounting for AEBC Internet Corporation and CipherTV Corporation. Work with a staff of three personnel. Coordinate across other companies and operating departments to affect and manage the various tasks and matters.
• Establish, recommends and implement policies and procedures, system improvements, internal controls and best practices, resolutions on accounting and operational issues, customer relations and standards, tax interpretations, automation, and other matters affecting operational efficiency and productivity.
• Manage company funds, foreign exchange requirements and TDFX transactions, credit card use allocation for optimal use and leverage to bank line of credit.
• Manage and complies on various statutes and regulations affecting company operations involving labor standards, federal and provincial taxation including tax audit, income tax, BC Registry corporate affairs and annual reports including amalgamation and dissolution, and various regulatory reporting compliance.
• Manage, administer, act as liaison on company business with CRA on various filings, Ministry of Finance, BC Corporate Registry, WCB, CRTC, Statistics Canada, CICO and USPTO for trademarks, GS1 Canada for bar code, City Of Vancouver/Richmond, Chamber of Commerce, Better Business Bureau and CCTS for customer complaints, TD bank covenants reporting compliance, Chamber Group Benefit Plan as administrator, Service Canada, customers and vendors representatives, and independent consultants.
• Liaise with independent accountant for the required financial review ensuring compliance with bank covenants on financial statement numbers and ratios.
• Arrange sign-up, manage and maintain customers and suppliers contracts and agreements. Wrote and established customer contracts as standard contract forms, e.g. ISP/VAR contract, Lease contract, Co-location contract, Referral Fee Agreement, consultant and contractors’ agreement. Also heavily involved in writing sign up forms and various other forms for company use.
• Review paperwork, provide feedback and input, recommend solutions on various matters on customer and vendor disputes/issues, due diligence in offer to purchase/sell, issues and incidences affecting staff teamwork, employee morale, etc. Perform other assignments as assigned.
• Focus: To establish and coordinate cost accounting systems and procedures and management reporting along with enhanced financial reporting that will better served a structured management with multiple users/readers.
• Promote operational efficiency and best practices: established systems and procedures, implements internal controls that extend across operating departments. Initially consolidated cheque writing to Accounts Payable, established voucher and imprest fund system followed by streamlining various procedures and processes from simple filing routine, to E-xact payment gateway set up, and through the complexities of contracts and agreements.
• Contribute to revenue in hundreds of thousands: managing Scientific Research & Experimental Development (SR&ED) filing; wage subsidy under the Future Works and other programs; instituting past due interest regular monthly billing; attending to claims and dispute processes with vendors for credit back; and dispute resolutions with customers, etc.
• Contribute to cost savings: hands-on and involvement and acting as liaison on various government filings: personal tax filing and corporate tax filing for multiple companies, incorporation filing including amalgamation and corporate dissolution, attend to sales tax issues with US vendors, consolidate banking and TDFX currency exchange, etc. 12. Contribute to cost savings: hands-on and involvement and acting as liaison on various government filings: personal tax filing and corporate tax filing for multiple companies, incorporation filing including amalgamation and corporate dissolution, attend to sales tax issues with US vendors, consolidate banking and TDFX currency exchange, etc.

To Apply:

Please provide resume by email only to hr@aebc.com with ‘Accountant’ as the subject.

About AEBC

AEBC Internet Corp. has over 15 years’ experience operating as Western Canada’s largest wholesale internet and TV provider. AEBC is now launched its services for residential cable and DSL access in addition to working with municipal governments on bringing fiber-to-the-home smart city projects to life.