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FREQUENTLY ASKED QUESTIONS
CONTACT OUR FRIENDLY, LIVE SUPPORT TEAM WITH ANY QUESTIONS!
+How can I make an e-transfer payment?
As a payment alternative, you may use e-transfer to pay us. It is fast, secure, easy and convenient. So we can properly apply the payment to applicable invoice, please use the message field to indicate the invoice number that the payment will apply. If this is the first time you will be using e-transfer to pay us, send the security answer to firstname.lastname@example.org in a separate email. We can arrange to use same security answer if you will be using e-transfer on a regular basis for added convenience. For more information on using e-transfer, you may check https://www.interac.ca/en/interac-e-transfer-faq.html.
Please also notify us if the email recipient address or your billing contact information needs to be updated.
Our sales office will be temporarily closed for walk-in inquiries due to COVID:
If you have a confirmed appointment to come down to our downtown office, when in 970 Burrard street building lobby facing the elevators, please take the right hand elevator only to level B.
If you do not have an appointment, please contact us first before you come to the office especially during the pandemic time.
AEBC Customer Support
Customer Service CommitmentWe are committed to providing you with products and services that meets your needs. Our customer service representatives and technical support representatives will work hard to provide you with the best customer service experience possible. How to escalate your concern..