Our Customer Service Commitment

Our commitment to you

We are committed to providing you with products and services that meets your needs. Our customer service representatives and technical support representatives will work hard to provide you with the best customer service experience possible. We are also a growing company and we realize that we may not be able to provide you the service that you expected all the time. We value your feedback so we can improve and do things better.

Step 1: Contact AEBC's Customer Service or Technical Support Team

If you have a feedback, a concern or a complaint, do not hesitate to contact our customer service representative or our technical support representative.

To contact us, please click here.

Step 2: Contact AEBC's Supervisors or Managers Team

If you are not satisfied with our customer service’s or our technical support’s handling of your complaint, you can contact our customer service or technical support supervisor/manager. A supervisor or manager will give you a call back within 24 hours on weekdays.

To contact our Customer Service/Technical Support manager/supervisor, please click here.

Step 3: Contact AEBC's Executive Team

Most complaints and issues will be resolved by our supervisors and managers. However, if you feel that you were not provided a proper resolution to your case or it was not followed up on promptly, you can contact our Executive Team.

In order to serve you faster please make sure you have your:

  • ticket number
  • complete service address
  • home phone number
  • email address
  • a brief summary of your concerns.

To contact our Executive Team, please click here.

How to escalate your concern

Contact information for AEBC Support Team or other authorities to escalate issues and concerns

We try hard, but we’re not perfect.

If you’ve been trying to resolve an issue but it remains unresolved, please contact our AEBC Support Team to escalate your concern.

Our AEBC Support Team will respond within 1 business day of receiving your inquiry.

If you are unable to reach a satisfactory resolution to your problem the Canadian Radio-Television and Telecommunications Commission (CRTC) or the Commission for Complaints for Telecom-television Services (CCTS) may be able to assist you. The CRTC is an independent agency of the Government of Canada responsible for the regulation of telecommunications companies.

For non-regulated services, contact the CCTS:

Commissioner for Complaints for Telecommunications Services (CCTS)

As a customer you also have the option to contact the CCTS, which is an agency independent of the telecommunications industry. Their mandate is to resolve complaints of individual and small business retail customers about their telecommunications services.

If you have a complaint about your services, including local or long distance telephone service, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687

customer service

For regulated services, contact the CRTC:

Canadian Radio-television Telecommunications Commission (CRTC)

The CRTC may also be able to assist you. The CRTC is an independent agency of the Government of Canada responsible for the regulation of telecommunications companies. To learn more about and to contact them, you may visit their website at http://www.crtc.gc.ca/eng/home-accueil.htm or reach them toll-free at (2782)

Canadian Radio-television and Telecommunications Commission

Ottawa, Ontario

Canada, K1A 0N2