Our Customer Service Commitment

Our commitment to you

Our customer service representatives and technical support representatives will work hard to provide you with the best customer service experience possible. We are also a growing company and we realize that we may not be able to provide you the service that you expected all the time. We value your feedback so we can improve and do things better.

Step 1: Contact AEBC's Customer Service or Technical Support Team

If you have a feedback, a concern or a complaint, do not hesitate to contact our customer service representative or our technical support representative.

To contact us, please click here.

Step 2: Contact AEBC's Supervisors or Managers Team

If you are not satisfied with our customer service’s or our technical support’s handling of your complaint, you can contact our customer service or technical support supervisor/manager. A supervisor or manager will give you a call back within 24 hours on weekdays.

To contact our Customer Service/Technical Support manager/supervisor, please click here.

Step 3: Contact AEBC's Executive Team

Most complaints and issues will be resolved by our supervisors and managers. However, if you feel that you were not provided a proper resolution to your case or it was not followed up on promptly, you can contact our Executive Team.

In order to serve you faster please make sure you have your:

  • ticket number
  • complete service address
  • home phone number
  • email address
  • a brief summary of your concerns.

To contact our Executive Team, please click here.

How to escalate your concern

Contact information for AEBC Support Team or other authorities to escalate issues and concerns

We try hard, but we’re not perfect.

If you’ve been trying to resolve an issue but it remains unresolved, please contact our AEBC Support Team to escalate your concern.

Our AEBC Support Team will respond within 1 business day of receiving your inquiry.

Commission for Complaints for Telecom-television Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

CCTS Contact Information:

Website: https://www.ccts-cprst.ca
Address: CCTS, P.O. Box 56067 – Minto Place RO, Ottawa, ON K1R 7Z1
Fax: 1-877-782-2924
Toll-free telephone: 1 888 221-1687
Email: response@ccts-cprst.ca


Canadian Radio-television Telecommunications Commission (CRTC)

The CRTC may also be able to assist you. The CRTC is an independent agency of the Government of Canada responsible for the regulation of telecommunications companies.

CRTC Contact Information:

Website / Support Center: https://crtc.gc.ca/eng/contact/#complaint
Address: Secretary General, CRTC, Ottawa, Ontario K1A 0N2
Fax: 819-994-0218
Toll-free telephone: 1-877-249-CRTC (2782)

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