Customer Service Representative
AEBC Internet Corporation is a leading IPTV and Internet services provider, our focuses are; IPTV, Internet access, VoIP, data center, digital signage, IP cameras and electronic access control services.
Your Primary Responsibilities and Essential Duties:
- Responsible for marketing, selling, billing, collecting, educating and supporting our subscribers and partners
- Answering incoming calls and managing call backs
- Understanding the customers’ needs through effective listening and questioning skills
- Proactively converts inquiry calls into sales. Responds promptly to customer inquiries, processed orders and other requests
- Maintain a high level of product knowledge to be able to provide the best value based sales solution to the customers
- Communicating and coordinating with partners and suppliers s as necessary.
- Acknowledging and resolving customer complaints.
- Learn customer cancellation reasons and develop customer retention skills.
- Customer Service and Sales oriented
- Excellent listening and responding skills
- Highly developed written and oral English communication skills
- Computer literate
- Strong interpersonal skills, fast learner and has the ability to think independently and perform multi tasks
- Previous experience in ISP background, customer care, outbound sales, upselling and/or retention are definite advantages
- Must have completed at least two years in college /vocational program
- Willing and able to work on Philippines time from 11:30pm to 5:30am shifting schedules, weekends and holidays in our office at 530 Shaw Boulevard, Mandaluyong City, Philippines
Please provide resume by email only to firstname.lastname@example.org with ‘Customer Service Representative’ as the subject.
AEBC Internet Corp. has over 15 years’ experience operating as Western Canada’s largest wholesale internet and TV provider. AEBC is now launched its services for residential cable and DSL access in addition to working with municipal governments on bringing fiber-to-the-home smart city projects to life.