Cable Internet 30
Best speed for the price, 30Mbps cable speed is great for everyday home use and can handle downloading, uploading and streaming TV for many concurrent users. With our cable 30Mbps, each member of your family can enjoy watching HD quality CipherTV, Netflix or other streaming services on their own device.
- Up to 30Mbps Download / 5Mbps Upload Speed
- Unlimited Data Usage
- No Contracts
- Friendly, Live Support
+Add TV Service
The CipherTV Home package is the best value in home entertainment with over 90 channels, and something to watch for everyone in the family. Add-on additional channels our Theme Packs or create your own Custom Pack.
Requires: AEBC Internet service & CipherTV Bar
+Add VoIP Phone Line
Includes local calling and low long distance rates. Transfer your existing phone number for a small fee. Service requires purchase of VOIP ATA box.
*Phone not included
FREQUENTLY ASKED QUESTIONS
CONTACT OUR FRIENDLY, LIVE SUPPORT TEAM WITH ANY QUESTIONS!
Is it FREE to transfer from other internet provider?
YES! If you are currently on other internet provider plan within our Cable service area, you can transfer to one of AEBC Cable internet plans with zero installation fee! You would still require a cable modem, but please contact us for full details.
When should I cancel my current internet?
In Canada, you are allowed to cancel your internet service with zero days notice. Do not cancel your current service until your new AEBC internet service has been activated. Our customer service team can assist you through this process. *Please note that if you have signed a contract term, you may be subject to cancellation fees.
How can AEBC offer these internet prices with no contract terms?
Larger ISP’s will sometimes offer a reduced internet price to draw you in, and then raise the rates (sometimes double) after you are comfortable with the new service. AEBC uses a flat rate that provides you with stability and savings over the course of your service term.
Is AEBC internet service available at my address?
If you live in BC or Alberta and currently using DSL or cable internet, then AEBC is almost guaranteed to be available currently for you. If you are unsure about your current internet or would like to check for internet service availability, click here for our online form.
Why am I getting different speeds between my computer and my STB/phone/tablet?
Differences in hardware: If you’re both on a Wi-Fi connection, know that STB, phones and tablets typically have less sophisticated Wi-Fi antennae than larger devices like laptops. This difference may negatively impact your phone’s Wi-Fi speed, especially in areas of high interference on the 2.4 Ghz Wi-fi frequency.
What is the difference between DSL vs cable internet?
To simplify, DSL internet has a dedicated connection to your home and so has less interference and fluctuations in download / upload speed performance during the day. Cable internet on the other hand is a physical connection shared with others in your neighbourhood, and so during busy internet times, you may have greater fluctuations in download / upload speed performance.
Will my current modem work with AEBC service?
All modems must be provisioned uniquely, and depending on where you purchased your modem will depend on its ability to be re-provisioned. Please have your modem make and model ready and contact our customer support department directly.
For the ADSL internet, can we use our own modems?
The modems that our network support are the Ovislink modem for ADSL 15Mb and Zyxel modem for VSDSL. You can use your own modem provided it supports PPPoE connections.
What are the internet services that you offer?
We offer ADSL, vDSL, Cable and fiber internet connections.
Here are the internet connections with their corresponding maximum attainable speed for the download and upload:
ADSL 6 Mbps – 6 Mbps for the download and 1 Mbps for the upload
ADSL 15 Mbps – 15 Mbps for the download and 1 Mbps for the upload
ADSL 25 Mbps – 25 Mbps for the download and 5 Mbps for the upload
ADSL 50 Mbps – 50 Mbps for the download and 10 Mbps for the upload
Cable Internet 30 Mbps – 35 Mbps for the download and 2.5 Mbps for the upload
Cable Internet 60 Mbps – 60 Mbps for the download and 3 Mbps for the upload
Cable Internet 120 Mbps – 120 Mbps for the download and 5 Mbps for the upload
When does my billing start?
The device and shipping & handling charges are built upfront. The service is billed upon activation.
The first bill will include the pro-rated fee for the current month. (starting from the date that the order was completed up to the end of the current month) and full month service fee for the second month. Payment for the upcoming months has to be prepaid and is due at the beginning of every month.
Aside from the monthly fee, what other charges to set up the cable connection.
For new Cable internet, there is a $78 installation fee. If you have an active cable service and will switch it over to us, there’s a $25.00 transfer fee but is currently waived.
What is the onsite installation?
Onsite installation is for setting up the inside wiring for Naked or Dry Loop ADSL. Onsite visit is required for premises that have alarm signals or intercom system.
What modems are required for cable connections.
The modems that are supported by our network are the following:
DOCSIS 2.0 only:
- Motorola SB5100
- Motorola SB5101
- Motorola SB5102
- Motorola SB5120
- Cisco DPQ2160
DOCSIS 3.0 capable:
- Motorola SB6120
- Thomson DCM475
Troubleshooting ADSL - No Connection
This article will guide you through the troubleshooting for no internet connection (no sync) on an ADSL1 or ADSL2+ broadband service.
- You can’t view websites or receive email on all computers and Wi-Fi devices connected to your modem.
- Your computer/Wi-Fi device may show internet connection status as “Offline”, “No connection” or “Disconnected”.
- AEBC modems (Ovislink, Xyxel) will have a red, orange or flashing ADSL sync light.
- The lights on third-party modems may vary; please check the user manual to learn the meanings of your modem’s status lights.
|Potential cause||Try this:|
|No dial tone, or line noise on your home phone||Always troubleshoot no dial tone or line noise before focusing on any internet issues.|
|Network outage||Check here to see if there’s an outage in your area.|
|Physical setup||Confirm that all your modem cables are in good condition and plugged in securely.|
|Wi-Fi issues||Test your connection on a computer connected to your modem with an Ethernet cable to rule out any Wi-Fi issues.|
|Browsing issues||If your modem has no irregular status lights, try to view a website with a different computer or device. If only one computer/device can’t view a website, that device may have browsing issues.|
|Central splitter required||If you have more than three phones and/or faxes, you may need to contact a licensed electrician to install a central splitter.|
- Turn your modem off, wait one minute and then turn it back on. Once it has finished rebooting, try to view a website on one of your connected computers or Wi-Fi devices. If you can’t view a website, go to the next step.
- Unplug all devices from every phone socket, including your modem, line filters/splitters, telephones, fax machines, CipherTV bar and other connected devices.
- Plug a standard telephone handset (with no filter) into the phone socket. Listen for a dial tone and make sure you can make a call without hearing noise interference. If you don’t have a dial tone or you hear line noise, switch to no dial tone or line noise troubleshooting.
- If you have no phone issues, unplug the telephone handset and instead plug your modem directly into the phone socket (with no filter). This is known as “isolating” your modem, because it is now the only thing plugged in to the phone socket.
- Connect a computer to your modem with an Ethernet cable (recommended) or use one of your connected Wi-Fi devices to try to view a website. If you can, follow the advice below. If you can’t view a website, go to the next step.
- If possible, try using a different phone cable to connect your modem to the phone socket. An old or damaged cable may be preventing a successful connection.
- If possible, try using a different Ethernet cable to connect your computer to the modem.
- If you have more than one phone socket in your home, try plugging your modem directly into the other phone sockets to see if it can get online. If your modem works when it’s plugged into one socket but not another, there may be a problem with the internal wiring between the phone sockets.
- If possible, test a different modem at your property, or test your modem at a different location that has a working internet connection. If another modem can get online at your house, or your modem doesn’t work at both locations, your modem may be faulty. Learn more.
- If you still can’t get online, please call our Support Team on 604-288-1088 for further assistance.
- If your modem gets back online while it’s plugged straight into the phone socket, that means that one of the other pieces of equipment you had plugged in (e.g. filter, phone, fax) was interfering with your home network.
- Start plugging your other equipment back in, piece by piece. Always start with any line filters or splitters that were used to plug phones or faxes into a phone socket.
- Wait a minute or two after each device is plugged back in, and then check to see that your modem is still connected to the internet.
- If your modem suddenly loses its connection, the filter, cable or device you’ve just plugged in is probably faulty or interfering with your connection.
- We recommend replacing a filter, cable or device if it is faulty, or adding a filter to a phone or fax if it didn’t already have one.
Connection problems can be caused by several things, but one of the most common causes is faulty hardware.
If your modem can get online at a different location that has a working internet connection, then it’s safe to say that the modem isn’t faulty.
What do I do if I suspect my home has internal wiring issues?
If your modem works when it’s plugged into one phone socket but not another, you may have internal wiring issues. If you suspect this is the case, please contact a registered electrician. This means that they are properly licensed to work on communications cables.
How to Resolve Limited or No Connectivity Errors on ADSL connection?
- If your computer connects to the network through a broadband router , resetting (powering off and on) the router may resolve the issue. If not using a broadband router, or if resetting your router only temporarily resolves the issue and the error message re-appears later, continue to the following steps.
- If connecting to your network using Wi-Fi and using wireless security, your WEP or other security key may not be set properly. Check the wireless security configuration on your computer’s network adapter and update if it necessary.
- If connecting to your network using an Ethernet cable, your cable may have failed. Temporarily replace your network cable with a new one to determine whether this resolves the issue.
- If using a broadband router and DHCP on your network, check your computer’s IP address to verify it is valid and not a private address that starts with 169.254. An invalid address of the form 169.254.x.x signifies your computer’s inability to obtain a usable IP address from your router.
To resolve DHCP configuration problems, proceed to the following steps.
- Reboot your computer, router (if present) and broadband modem together, then re-test your connection.
- If your connection remains non-functional, run the Windows Network Repair utility on your computer.
- If your connection remains non-functional, unplug your router and connect the computer directly to your broadband modem. If this configuration is functional, contact the manufacturer of your router for additional support.
8. If your computer is connecting to your network directly through a broadband modem, or if your Internet access remains non-functional after following the instructions above, you can call our 24/7 technical support hotline number 6042881089.
Troubleshooting ADSL Connection – Slow Speed
- If using a router, bypassed the router by directly connecting the ADSL Modem to the computer. Check if there is a PPPoE connection already setup. If there are not, Setup a new PPPoE dialer.
- Do a speed test in this link. http://speedtest1.aebc.com/
- Use a different Internet browser such as Internet Explorer, Mozilla Firefox , Google Chrome, Opera, Safari for Mac users and other web browsers available.
- Power Cycle the ADSL modem for 5 minutes. Just turn off the modem completely for 5 minutes and turn it on afterwards.
- Check for possible virus or internet worm that generates traffic that caused your internet to be slow.
- Check for the last installed software/application/running programs that can cause slow speed.
- Check for faulty equipment that can cause slow speed. (cables / modem). If you have spare modem or cables you can use them temporarily to test if the problem is on the hardware.
- When surfing, the browser collects information, such as passwords and stores it on your local hard drive in a file known as a cookie, these cookies can compromise the speed of your Internet connection, particularly if you visit many websites during a browsing session. Resolution for this problem is just simple, delete this cookie.
- Try a different computer. It is somehow hard to admit that your computer cannot respond faster than usual. Giving you a choice to change your hardware.
- Our Technical Support staff can help you with these steps of troubleshooting. You can reach us at 604-288-1089.
Steps in Creating PPPoE Dialer using Windows 8
In this guide this will show you how the setups on creating a PPPoE dialer using the Windows 8 operating system.
Steps 1: Move your cursor to one of the corners on the right hand side until transparent icons appear.
Steps 2: Click on the gears icon. Once your cursor is close enough, the icons will no longer be transparent and the gears icon should be labelled “Settings”.
Steps 3: Click on “Control Panel”. You will be shown a list of all items found under Control Panel.
Steps 4: In the Control Panel, choose “Network and Internet”.
Steps 5: And then choose the “Internet Options”.
Steps 6: On the Internet Properties window, select the “Connections” tab on the top.
Steps 7: And then on the Connection tab, you need to click the “Setup” button to start the connection wizard.
Steps 8: A window will appear that asking you how do you want to connect to the internet. You must choose the “Broadband (PPPoE) option.
Steps 9: On the next screen, will ask you to input your PPPoE login account username and password. If you are not sure about your login information please contact AEBC. You need to click the “Remember this password” so that you will not input your password again next time you want to connect. Check the box for “Allow other people to use this connection” if you want other user accounts on the computer to be able to use the internet. Click on connect to move on to the next step.
Steps 10: Once the computer has successfully connected to the Internet, the connection settings will be saved. Verify everything is working by pulling up a couple of webpages, and you are finished!
Steps in Creating PPPoE Dialer using Windows 7
In this guide will show you how the steps on creating a PPPoE dialer in Windows 7.
Step 1: Click the start menu icon Windows 7 Orb at the left bottom section of your Desktop as shown as the figure below.
Step 2: Click on the Control Panel option.
Step 3: Then click the Network and Internet section.
Steps 4: Click Network and Sharing Center.
Steps 5: Under ‘Change your networking settings’, select Set up a new connection or network.
Steps 6: Select Connect to the Internet and click Next.
Steps 7: Click the Broadband (PPPoE) option.
Steps 8: Type your username.
Steps 9: Type your password (very case sensitive). Tick ‘Show Characters’ only if you want to look at the password you have typed or you are going to type. Not recommended if you care for your privacy; Tick ‘Remember Password’ if you don’t want to type your password once you connect to the Internet.
In “Internet Account Information”, enter the information for your account:
- Username: Enter your username, e.g. email@example.com
- Password: Enter your password e.g. V6H1E5
- Confirm password: Enter your password again
- Allow other people to use this connection (Optional)
Steps 10: Type the name of your internet provider. If not, Windows will name it Broadband Connection and you can rename it anytime. (Illustration above)
Steps 11: If you want to allow anyone who has access to the computer to use the internet connection, tick ‘Allow other people to use this connection’. (Illustration on #9)
Steps 12: Click Connect. (Illustration on #9)
Steps 13: Click Close and you’re done.