AEBC Home Internet

Terms and Conditions

Agreement. This is an agreement between AEBC Internet Corporation (“AEBC) and the user (“Customer’) specifying the terms and conditions under which AEBC will provide certain Internet services (the “Service”) to the Customer. By establishing an account, or using the Service, or by signing this agreement, Customer agrees to be bound by these terms and conditions and any other applicable user policies agreements, or as may be required by statute or regulation.

Charges & Billing. Service is provided for full monthly terms. Customer agrees to pay all fees and charges associated with the use of the Service such as service fees and charges for installation and service calls and other items supplied, including applicable taxes. Monthly recurring fees are payable monthly in advance. Any other charges are payable when billed. Initial charges are due and payable prior to service activation. Initial charges include the first month subscription fee (pro-rated from install date), the second month subscription fee, and any onetime cost of setup and hardware purchases. Subsequent monthly fees will be billed or charged at the beginning of the month for a full month’s charge. Customer understands and agrees that he or she will be responsible for the full month’s charge in the event of early termination within the month’s billing cycle. Customer agrees to settle AEBC’s invoice upon receipt. Accounts are in default if payment of all amounts due is not received within thirty (30) days after date of invoice, and are subject to an interest rate on the outstanding balance at a rate of 2% per month (26.82% per year) calculated from date of invoice. AEBC may terminate or suspend service at any time at its sole discretion, for non-payment of account charges. In the case of termination for non-payment, the Customer is fully liable to AEBC for all charges accrued before termination, including, without limitation, interest charges and costs incurred by AEBC for collection costs and attorney’s fees. In the event of disconnection, Customer must pay AEBC balance due on the account in full and will be required for a new sign up before Service reactivation. Where applicable, Customer will provide AEBC with a valid exemption certificate to exempt Customer, under applicable law, from taxes that would otherwise be paid by Customer. AEBC will invoice Customer for taxes that are not covered by any tax exemption certificate filed by Customer with AEBC. Should Customer not provide AEBC with the applicable tax exemption certificate, it will be the Customer’s responsibility to obtain any tax credits directly from the agency concerned. For each occurrence, AEBC will impose a $42.50 charge for any cheque that is returned for any reason by a financial institution, or for declined pre-authorized payments by credit card or bank debit. It is the Customer’s responsibility to inform or notify AEBC of any changes of his or her credit card or banking information.

Billing Disputes: The Customer must notify AEBC in writing of any disputed charges within thirty (30) days of the date of the billing for such charges. In the absence of such dispute, charges billed are deemed correct and dispute waived. In the event that the Customer, in good faith, determines that there is a material discrepancy between AEBC’s invoiced charges and Customer’s calculation of charges owed, Customer shall be permitted to withhold payment of such disputed charges, provided that Customer pays all undisputed charges on or before due date and presents in good faith and in reasonable detail the billing discrepancy in question for the purpose of resolving the disputed charges. In the event parties fail to mutually resolve the disputed charges within a reasonable time period which will generally be within thirty (30) days of the next billing cycle, the parties shall resolve such dispute by arbitration conducted by a single arbitrator appointed by agreement. AEBC reserves the right to put the disputed services on hold to avoid incurring additional costs. Billing disputes can be reported by email to accounts@aebc.com.

Cancellations. Customer may immediately terminate the service for any reason at any time by notifying AEBC over the phone and providing account holder verification. If a Customer cancel a request for the Service after installation work has started, Customer will be charged for the installation including the cost of equipment, labour, materials and supplies incurred. Rental units not returned to AEBC in acceptable condition and complete with all components within 15 days of last day of cancelled service will be subject to the full replacement value being charged to Customers credit card or financial institution account, and subject to the maximum interest penalty allowed by law on late returns. Any term agreements cancelled prior their full term has elapsed will be immediately subject to termination fees as determined by AEBC, but not to exceed the value of the remaining months in the term multiplied by the monthly term rate.

Use of Service. The Service is provided for personal use of the Customer as an end-user and is not intended for resell or transfer to any other person or user for any purpose, without the express and written permission of AEBC. The Customer agrees to use the Service solely for lawful purposes and will not otherwise violate any applicable local, state, provincial, federal or international law. It is the Customer responsibility to ensure that the Service is not used fraudulently or subject to abuse or misuse. Service is being provided on a “fair use” basis, meaning that the Customer is to use the service in a normal prudent and fair manner consistent with normal residential use. Unlimited bandwidth is provided under a fair use basis, and AEBC reserves the right to cancel any agreements it deems abusing the unlimited privelege. AEBC reserves the right to suspend or terminate service immediately and without advance notice if in the sole judgment of AEBC, the Customer is in violation of this condition. In the event of service termination for stated reason, the Customer will be responsible for the full month’s charges to the end of the current term, including without limitation unbilled charges, all of which become immediately due and payable. Suspension or termination of the Service does not affect Customer’s obligation to pay any amount owed to AEBC. Minimum service term is one month.

No Warranties. THE SERVICES ARE PROVIDED “AS-IS” AND “AS AVAILABLE” BASIS AND AEBC MAKES NO EXPRESS OR IMPLIED WARRANTIES OF ANY KIND IN CONNECTION WITH THE NETWORK, THE SERVICES (INCLUDING ANY FEATURES) OR THE EQUIPMENT CONTEMPLATED HEREIN, WHETHER WRITTEN OR ORAL, STATUTORY, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTY OF MERCHANTABILITY AND THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR USE. Under no circumstances shall AEBC, its officers, Directors, Employees, affiliates or Agents or any other service provider who furnishes services to customer in connection with this Agreement be liable for any indirect or consequential damages, including, but not limited to, damages resulting from loss of use, lost profits, lost revenue, or damages to third parties. AEBC’s liability for any claim arising out of or relating to this Agreement shall be limited to the amount of fees paid by the Customer to AEBC during the period giving rise to the claim. The Customer shall defend, indemnify, and hold harmless AEBC from and against all liabilities, judgments, claims, damages, settlements, expenses and costs (including reasonable attorneys’ fees and litigation expenses) arising out of or relating in anyway to the Services provided herein.

Miscellaneous. AEBC reserves the right to revise, amend, or modify the features, functionalities, specifications, prices, and all other aspects of the Service terms by giving 30 days notice. Continued use of the Service following any amendment shall be deemed Customer acceptance of the amended Service terms. Both parties represent and warrant that they have full authority to execute and deliver this Agreement and to perform their obligations under this Agreement, and the person whose signature appears above is duly authorized to enter into this Agreement on behalf of the respective party. Should any terms of this Agreement be declared void or unenforceable by any arbitrator or court of competent jurisdiction, such terms will be amended to achieve as nearly as possible the same economic effect as the original terms and the remainder of the Agreement will remain in full force and effect. No waiver expressed or implied of any breach by a party shall constitute a waiver of any other breach or a continuing waiver.

If any hardware purchased from AEBC that is still under warranty AND has any problems during the course of the service, it is customers responsibility to first troubleshoot with AEBC technical support. If required to then send back the equipment to AEBC for repair or replacement, customer is only responsible to pay for the shipping, and not the repair or replacement cost of the equipment.

• 30-day Satisfaction Guarantee – If service is not delivered to the customers satisfaction, customer has 30-days from date service is installed to cancel and receive a full refund of their $200 order processing fee. Shipping fees are non-refundable, and the order processing fee is non-refundable after the initial 30 day period.
• The internet service will be provisioned to one existing cable jack inside the home and tested to work. Promotion does not include full installation; customer must plugin modem and connect CipherTV bar and routers themselves. Full on-site installation service may be requested for an additional fee.
• Any add-on channels or theme packs are not included in the promotional offer, customer pays monthly for those selected. If customer upgrades to the Home TV package, customer would pay the additional package fee from the date selected.
• Offer also available for AEBC Connected residential buildings at the same rate.
• Extra CipherTV Bars are available for purchase at retail price, or for rental with additional deposit.
• This offer cannot be combined with other promos and is for new customers only who have not been using AEBC internet for the previous 3 months.
• Address must qualify for cable internet service to receive promo.
• If the CipherTV Bar or modem has any problems during the course of the service, it is customers responsibility to first troubleshoot with AEBC technical support, and if required to then send back the equipment to AEBC for repair or replacement. Customer is only responsible to pay for the shipping, if required, and not the repair or replacement cost of the equipment.
• The CipherTV Bar and modem equipment is property of AEBC. Customer must return the equipment and original accessories in good working condition with normal wear and tear accounted for. If equipment is not returned to AEBC immediately within 7 days of cancellation, AEBC will charge the customer for the full retail price of the equipment and upon successful payment will consider the equipment sold to customer. Customer is responsible to drop off to AEBC at its office, or for shipping charges if required.